President/CEO

christoffersen@hsagroup.net 231-924-0244 ext. 204

Chris A. Christoffersen is President of Health Services Associates, Inc. Mrs. Christoffersen has been with Health Services Associates, Inc for over seventeen years and has served in an Administrative role and Accountant during this time. She holds a Bachelors Degree in Accounting from Ferris State University and has been involved with RHC and FQHC cost reporting and certification for over eleven years. She provides financial statistical analysis, cost reporting, rate setting and management services to rural health clinics and FQHC's. Christoffersen has dealt with fiscal intermediaries across the United States and has been involved in the cost reporting process for rural health clinics in 25+ different state agencies.

Vice-President of Cost Reporting and Provider Education

jquinn@hsagroup.net 231-250-0244

Julie Quinn, CPA brings over 15 years of experience in the Medicare contractor arena with Riverbend Government Benefits Administrator, a Fiscal Intermediary and RiverTrust Solutions, a Medicare QIC (Qualified Independent Contractor). She has extensive experience with cost reporting for various types of providers and managed a staff responsible for independent RHC cost reports in 15 states.

Ms. Quinn has also worked with policy personnel at the Centers for Medicare and Medicaid Services (CMS) in the development and clarification of policy for specialty providers, interpretation and reporting for HIPAA and privacy issues, and has worked with congressional offices for issue resolution. She has been regularly invited to speak at Medicare and other healthcare issue conferences including Rural Health Clinic seminars.

Vice President of Medical Billing Services

wiegand@hsagroup.net 231-924-0244 ext.208

Julie A. Wiegand joined Health Services Associates, Inc. in October 2006 as the Director of Medical Billing Services. Mrs. Wiegand has been involved in the medical insurance billing industry for eleven years and has focused her attention towards obtaining the highest level of insurance collections. Her refinement of billing techniques has enabled Rural Health Clinics to realize their full monetary potential. Her focus will be on supervision and training of Rural Health Clinic billing services. Wiegand also holds a BA in Anthropology from the University of Michigan with emphasis in computer programming and French language.

• Oversees billing for HSA
• Bills insurance companies
• Prepares, reviews and sends patient statements
• Produce month end accounting reports
• Prepares and submits clean claims to various insurance companies either, electronically or by paper
• Problem solves rejections from insurance companies and re-files claims as necessary
• Identifies and resolves patient billing complaints
• Answers questions from patients, clerical staff and insurance companies

Director of Medical Billing Services

pillars@hsagroup.net 231-924-0244 ext. 210

Robin G. Pillars joined Health Services Associates in October 2007 as a medical biller. Mrs. Pillars brings to Health Services Associates over 16 years of billing and medical office experience. Mrs. Pillars has been certified as a nurse aide which included home health services. Mrs. Pillars has worked in the local Health Department as a home health and child immunizations biller. Mrs. Pillars has also worked in two Rural Health Clinics as well as Specialty Clinics. Her duties included scheduling and coordination of patient care. Working many years directly with insurance companies has provided her with invaluable knowledge in the facilitation of prompt reimbursement. Mrs. Pillars also assisted patients with financial issues as a Patient Advocate.

• Prepares and submits clean claims to various insurance companies either, electronically or by paper
• Problem solves rejections from insurance companies and re-files claims as necessary
• Identifies and resolves patient billing complaints
• Answers questions from patients, clerical staff and insurance companies
• Assists Vice President of Medical Billing Services in submitting claims
• Assists Vice President of Medical Billing Services in medical billing staff training

Vice President of Medical Practice Compliance
and Consulting Services

rveltkamp@hsagroup.net 231-924-0244 ext. 209

Robin M. Veltkamp joined Health Services Associates as a Medical Practice and Compliance Specialist in January 2007 and has nearly 30 years of medical office and billing experience. She has had training as a Medical Assistant, and has a Bachelors Degree in Health Care Administration. She has worked as a clinical and business Medical Assistant and as a Practice Manager for multiple sites. She has also been a business instructor for Medical Assistant/ Administrative Assistant programs and has worked in specialty clinics, RHC and FQHC clinics.

She has managed billing departments, front desk and coordination of patient flow into the clinical area. With a strong background in analyzing and maximizing AR, coding and billing, as well as provider credentialing and enrollment, Mrs. Veltkamp is an excellent member of our team.

Services for Independent and Provider Based clinics:

• Policy/Procedure Manuals
• Mock Site Surveys
• Assistance with survey readiness
• Basic RHC billing training
• Speaker at Conferences
• On site clinic analysis
• AR analysis/review
• Patient Surveys and analysis
• On site management
• Fee Schedules
• Medical Practice Compliance review/standards

Credentialing Specialist

mkruzel@hsagroup.net 231-924-0244 ext. 202

Michelle R. Kruzel joined Health Service Associates in July 2008 as our credentialing specialist.  Mrs. Kruzel brings 15 years of business experience to HSA.  Mrs. Kruzel has certifications in computer areas and office management through Beacon Learning Center after Baker College. She is currently pursuing her Associates in Business Administration. Mrs. Kruzel has experience in receptionist skills and Accounts Receivable/Payable.

• Complete provider enrollment applications
• Complete Rural Health Center applications at state and federal levels
• Credentialing/Contracting research nationwide
• Credentialing/Contracting follow-up

Administrative Services

rdavis@hsagroup.net 231-924-0244 ext. 206

Rhondi Davis joined Health Services Associates as Director of Meeting Planning, Office Operations, and Support in February 2011. Ms. Davis received her bachelor's degree from the University of Michigan and an MBA from Baker College, where she studied business and healthcare. Ms. Davis brings 10+ years of office management, budgeting, and community education experience. Her ability to organize conferences at local, state, and national levels provides our firm with the opportunity to continue educating providers on RHC issues and requirements.

• NARHC Association Management
• Memberships
• Conferences
• Meeting Planning
• Newsletters
• Accounts Receivable
• Website Management
• HSA Office Operations and Support

Special Thank You to the Late Ron Nelson

(1953-2011)

Ron L. Nelson, Founder of Health Services Associates was a recognized expert in the area of reimbursement and physician payment. Mr. Nelson served on multiple National and State commissions and testified before Congress on numerous occasions regarding issues related to payment policy. Mr. Nelson was the co-founder and first president of the National Association of Rural Health Clinics (see web site link to NARHC in links section). Mr. Nelson completed two terms as President of the American Academy of Physician Assistants (AAPA). Mr. Nelson had a broad background in both health policy and clinical delivery and was frequently recognized as an expert on cost based reimbursement related to rural health clinics and federally qualified health centers.
Ron who loved his family, his patients, his horses and spending time in the mountains out west will be greatly missed.